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Fixing “Read-Only” Issue in Workfront Proof (Peer Reviewer Can’t Comment)

The Issue A user was added as a peer reviewer in a Workfront Proof. However, when they opened the proof, they were unable to add comments — the proof appeared in read-only mode . Root Cause The issue was not related to permissions or roles. The real problem: The proof stage was locked. When a stage is locked in Proof HQ, reviewers in that stage cannot interact with the proof — including adding comments. The Fix Follow these simple steps to resolve the issue: Go to Proof HQ Open the proof in question Navigate to the Workflow section Locate the specific stage where the user is added Look for the 🔒 padlock icon Click on the padlock to unlock the stage Pro Tip Before troubleshooting user permissions: Always check if the workflow stage is locked This is a common reason for “read-only” behavior in proofs Final Outcome Once the stage is unlocked: The user regains full commenting access The proof behaves as expected for a peer reviewer
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How to Convert Date & Time to Cvent Format in Workfront Fusion - 2025-06-07T06:25:00.000Z

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 Introduction When working with APIs or third-party systems in Workfront Fusion, you often need to send date and time in a specific format. If the format is wrong, your API call may fail. So let’s understand this in a very simple way What is Cvent Format? Cvent format looks like this: 2025-06-07T06:25:00.000Z This may look complicated, but it’s actually very simple when broken down. Understanding the Format YYYY-MM-DDTHH:mm:ss.SSSZ Each part means: YYYY → Year (e.g., 2025) MM → Month (01 = Jan, 02 = Feb, etc.) DD → Day (e.g., 07) T → Separator between date and time HH → Hour (24-hour format) mm → Minutes ss → Seconds SSS → Milliseconds Z → Time zone (UTC) Example 2025-06-07T06:25:00.000Z Means: Date → 7th June 2025 Time → 06:25 AM Timezone → UTC   How to Generate This in Workfront Fusion Use this simple expression: {{formatDate(now; "YYYY-MM-DDTHH:mm:ss.SSS[Z]")}}   Important Points Always use capital letters for format (...
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Simple Fix for 400 Bad Request API Error (External Lookup)

Problem While selecting data from an external lookup field, an error occurred. API returned 400 (Bad Request) Cause The API URL was using an old version (v14.0) , which is no longer supported. Fix Just remove the version from the API URL. Before: /attask/api/v14.0/... After: /attask/api/... Result The API will use the latest version automatically Error gets resolved Takeaway If you see a 400 error, check if you're using an outdated API version.
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Most Used Workfront Fusion Custom API Calls

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Introduction This article explains some commonly used custom API calls in Workfront Fusion. Custom API Call To Fetch Group ID by Group name URL: GROUP/search?name=Marketing?fields=ID Method GET This API call helps you find the Group ID when you know the Group Name (e.g., “Marketing”). Custom API Call To Fetch Team ID by Team name URL: TEAMOB/search?name=Digital Marketing Team?fields=ID Method: GET This API call helps you find the Team ID when you know the Team Name (e.g., “Digital Marketing Team”). Custom API Call To Find The Role ID by Role name URL ROLE/search?name=Art Director?fields=ID Method GET This API call helps you find the Role ID when you know the Role Name (e.g., “Art Director”). Custom API Call To Find The Company ID by Company name URL CMPY/search?name=Agency X?fields=ID Method GET This API call helps you find the Company ID when you know the Company Name (e.g., “Agency X”). Custom API Call To Find The Document Folder ID by Document ID URL docu/search?ID=69ef41b...
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Granting User Access to Fusion via Admin Console

Introduction This article explains how to give users access to a Fusion instance using the Admin Console. Steps 1. Add User in Admin Console Log in to the Admin Console: https://adminconsole.adobe.com/ Go to Users and search using the user’s email Click on the user Go to Products Click the three dots (•••) → Edit Products Click + and add the required Fusion instance 2. Set Up User in Fusion Log in to Fusion Go to Organization Overview → Users Find the user (they will not have a team yet) Go to Team Overview and select a team Assign the user to the team Set access level to Team Member
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Creating Template Tasks with Duration and Planned Hours Using Workfront Fusion

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Introduction Creating template tasks with duration and planned hours in Workfront can be a bit tricky. This article will walk you through the necessary steps to configure and successfully create template tasks with a duration of 1 day and planned hours of 2 hours. Steps 1.        Drop a “Create Record” module in the scenario editor. 2.        Choose the correct Workfront connection and select the Record Type as Template Task. 3.        Under the fields to map check the check boxes: ·        Duration Type ·        Duration Unit ·        Duration Locked ·        Work Locked ·        Name ·        Parent ID ·        Role ID ·        Te...
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Calling A Workfront API Using Postman

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Introduction This article shows how to call a Workfront API using Postman. Postman lets you quickly test the API without building a Fusion scenario, so you can check the response and data easily. If another application needs data from Workfront, it’s a good idea to test the API in Postman first before sharing the URL and credentials. Steps 1.        Create an API key in Workfront: ·        Login to Workfront and navigate to Setup à Customer Info ·        “ After creation, API keys expire in ” can be set to “ None ” ·        Click on “ Generate API key ” to create a new key. ·        Save the key securely. It will be required for configuration in Postman 2.         Constructing the API URL : ·        We can get the Base URL using the scenario debugger, which we...
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