Error: EDI 997 Acks not being sent out

 Introduction

In this blog, we address a crucial issue concerning the non-delivery of 997 Acks to "ABCCompany" in the context of an EDI X12 message

Root Cause and Solution

The issue arose due to a configuration error in the agreement setup. Specifically, the "997/999 Expected" option was not checked, leading to the failure to send Acks to "ABCCompany" upon receiving the EDI X12 messages. To fix this we just need to check this option as shown in the following figure and restart the host instance. Now, upon receiving new messages, the system should automatically generate and send the required 997 Acks to "ABCCompany" as expected.



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