Fixing “Read-Only” Issue in Workfront Proof (Peer Reviewer Can’t Comment)

The Issue

A user was added as a peer reviewer in a Workfront Proof.
However, when they opened the proof, they were unable to add comments — the proof appeared in read-only mode.

Root Cause

The issue was not related to permissions or roles.

The real problem: The proof stage was locked.

When a stage is locked in Proof HQ, reviewers in that stage cannot interact with the proof — including adding comments.

The Fix

Follow these simple steps to resolve the issue:

  1. Go to Proof HQ
  2. Open the proof in question
  3. Navigate to the Workflow section
  4. Locate the specific stage where the user is added
  5. Look for the 🔒 padlock icon
  6. Click on the padlock to unlock the stage

Pro Tip

Before troubleshooting user permissions:

  • Always check if the workflow stage is locked
  • This is a common reason for “read-only” behavior in proofs

Final Outcome

Once the stage is unlocked:

  • The user regains full commenting access
  • The proof behaves as expected for a peer reviewer

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